The Sales Administration Coordinator supports the Canadian and U.S. sales management team in the growth of the business and ensures the timely and efficient handling of customer inquiries in a fast, team-oriented environment. They will manage the key indicators of the sales department and ensures the relay between customers and sales managers.
Management Responsibility
1. Sales department key metrics management.
2. Administrative management of sales initiatives.
3. Coordination of a team of sales managers.
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4. Write quotes and follow up for 4 Canada/USA sales managers.
5. Analyze orders: logistics, cohesion, needs.
6. Propose solutions or options to managers to optimize customer service following your analyses.
7. Ensure the coordination of customer follow-ups during the sales managers’ holidays.
8. Integrate and ensure the rigorous updating of customer management system (CRM) data.
9. Carry out the entry of all sales opportunities to active or potential customers.
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10. Establish and maintain an excellent relationship with current customers and ensure their satisfaction.
11. Respond to customer inquiries via the online chat platform.
12. Carry out after-sales follow-ups
13. Participate in one exhibition per year (USA).
Skills and Abilities
To successfully work as the Sales Administration Manager, qualified applicants should possess post-secondary education in administration, business management, marketing or a related discipline with minimum of three (3) years of experience in sales, project management and/or customer service as well as excellent communication skills, professionalism, organizational skills and customer service oriented. Additionally, such applicant must have excellent command of English (spoken and written) – mainly in the USA with intermediate computer knowledge (ZoomInfo, LinkedIn, HubSpot, etc.) and
knowledge of the Microsoft Suite (Business 365 an asset) as well as good ability to work on several simultaneous projects, ability to work in a team, autonomy, versatility, rigor, attention to detail, mobilizing leadership.
How To Apply
Application Deadline Not Specified